Privacy Policy
Last Updated: January 2025
This Privacy Policy describes how Shwi App ("we," "our," or "us") collects, uses, and protects your personal information when you use our WhatsApp booking system and related services.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, phone number, business name, and contact details when you create an account
- Business Information: Service details, pricing, availability schedules, and business location information
- Customer Data: Names, phone numbers, appointment details, and communication history of your customers who book through our system
- Payment Information: Billing details and payment method information (processed securely through third-party payment processors)
1.2 Technical Information
We automatically collect certain technical information, including:
- Device information and IP addresses
- Browser type and version
- Usage patterns and interaction data
- Log files and analytics data
2. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our WhatsApp booking services
- Processing appointments and managing your business calendar
- Sending automated reminders and notifications to your customers
- Processing payments and managing billing
- Providing customer support and technical assistance
- Improving our services and developing new features
- Complying with legal obligations and protecting our rights
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our platform (e.g., payment processors, cloud hosting providers)
- Legal Requirements: When required by law or to protect our rights, property, or safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you have given explicit consent for specific sharing
4. WhatsApp Integration
Our service integrates with WhatsApp Business API to facilitate booking communications. Please note:
- We only access WhatsApp data necessary to provide our booking services
- Customer messages are processed securely and not stored longer than necessary
- We comply with WhatsApp's Business Policy and Terms of Service
- Customers can opt out of automated messages at any time
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data centers and infrastructure
6. Data Retention
We retain your personal information only as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing activities
- Withdrawal of Consent: Withdraw consent where processing is based on consent
8. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
You can control cookie settings through your browser preferences.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Providing notice through our service
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
