Privacy Policy

Last updated: 22 Jan 2025

1. Introduction

We are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in connection with our WhatsApp chatbot development services.

2. Information We Collect

We may collect the following information:

• Business name and contact details
• WhatsApp Business API credentials
• Chatbot usage data and customer interaction logs
• Any additional information voluntarily provided

3. How We Use Your Information

Your data is used to:

• Develop, configure, and maintain your WhatsApp chatbot
• Improve service quality and user experience
• Provide technical support and updates
• Comply with legal obligations

4. Data Sharing

We do not sell or rent your personal information. We may share data with trusted third parties only when necessary for:

• WhatsApp API integration
• Cloud hosting and data storage
• Legal compliance or law enforcement

5. Data Security

We implement industry-standard measures to protect your data, including encryption, access controls, and secure hosting environments.

6. Your Rights

You have the right to:

• Access the information we hold about you
• Request corrections or deletions
• Withdraw consent for data usage

7. Cookies & Tracking

We may use cookies and tracking tools on our website to enhance functionality and analyze user behavior. You can disable cookies via your browser settings.

8. Policy Updates

We may update this policy periodically. All changes will be posted here. Continued use of our services implies acceptance of the updated policy.

9. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:
📧 info@shwi.co.za